REFUNDS AND CANCELLATION
Cancellation by guests
If travel plans are delayed or cancelled for any reason there will be no refunds issued by Asita meditation except as stated below.
Asita meditation is not responsible for expenses incurred in preparation for any cancelled trips by a guest such as airline tickets or for costs incurred due to travel delays, flight cancellation or illness.
Asita meditation does not offer cash or bank transfer refunds for any reason. A portion of your deposit payment may be used as credit for another retreat within 12 months of our original retreat date. Depending on when you cancel, cancellation fees may apply. Fees are determined by the following schedule:
For cancellations made more than 90 days prior to retreat start date, 90% of your deposit payment may be applied to another retreat.
For cancellations made between 89 and 31 days prior to the retreat start date, 75% of your deposit payment may be applied to another retreat. You will forfeit 25% of the price of your deposit payment.
If you cancel 30 days or less before your retreat start date or do not show up on time, you will forfeit your entire deposit payment.
Exceptions to our policy cannot be made for any reason.
The balance of your payment is due on your arrival at the center.
Cancellation by Asita meditation retreats
Asita meditation will do its utmost to maintain its standard of never cancelling a retreat, but if for some unforeseen reason Asita meditation were to ever cancel a retreat, guests are welcome to move retreat dates or their payment would be refunded in full.
Payment of your deposit indicates your agreement to the cancellation policy.
Your are required to pay for your whole stay on arrival. Everything will be paid in cash (US$) or with your credit card (Visa or Master).
If you need cash, note that there are a number of international banks in Siem Reap and many ATM’s (distributing US$). Therefore it is easy to change money (and at a better rate than western countries).
Payment of deposit
When you are ready to book your stay at Asita Meditation Retreat, contact us to check the availabilities.
Then when the date of your stay is set, you can use your credit card (Visa or Master) to pay the deposit: we will need your card’s details or by bank transfer.
1) How do I pay my stay at Asita meditation?
First you will be asked for a deposit per room booked to secure your stay. We are often full and without deposit we cannot guarantee your space at the center. You can use your credit card or transfer banking to pay the deposit, check the page Booking on this website and click on the logo Master/Visa or transfer and you will be directed to the payment page.
When you arrive, you will be asked to pay the balance in cash or using your credit card (a 3% bank fee applies). We cannot refund you if you decide to shorten your stay for any reason.
Extras like drinks, extra massages or else will be written on your room book and charged at the end of your stay.
If you want to pay cash, we can take US $ only. Local money, Riel, is just used in Cambodia to buy small things at the market. Most transactions are done in US$.
2) 3/6 nights minimum stay policy
Our policy is 3/6 nights minimum stay at the center. We ask you to stay for a minimum of 3/6 days to fully feel the benefits of the restorative activities on offer. It is understood that 3/6 nights means also 3/6 days (4/7 days on calendar but check in is at 2 PM and check out at 12 AM so it is 3/6 full days).
Some meditation booking agencies do advertise 3 nights/4 days, or 6 nights/7 days retreat and we did complain about it. We cannot be held responsible for anyone else website although we are aware of this fact. Please contact them directly if you have any complain
1) How far are we from the airport and from the center of Siem Reap?
We are located in Kruos Village, NR6, 3,5 kms from the Old Market (Siem Reap center) and 6 kms (15 mn by tuktuk) from Siem Reap International airport.
2) Do you have a pick-up service when we arrive?
Yes, we do. We will pick you up and dropped at the Siem Reap airport on arrival.
3) How can I go from Asita Meditation Retreat to Siem Reap?
We have tuktuk and a few more working with us in Siem Reap. You need to book ahead of time, if possible a few hours so we can get organized.
4) How far are the temples and how can I visit it?
The temples are about 10 kms from Asita Meditation Retreat and we can help you with maps, information and transport (tuktuk) to go there.
Note: there is many many temples and 1 day is usually enough to see the 3 bests temple, but we suggest a 3 days pass (valid 1 week).
5) Check-in and check-out
Check-in is from 2 PM to 8PM but if your plane arrives at 8AM, don’t worry we will be at the airport to pick you up.
Note: if you arrive at the center before the regular check-in time you may have to wait until your room is ready around 2 PM.
Check-out is at 12 AM or before, our staff really needs that time to clean up your room before the next guest arrive. If you have a late flight and wish to stay with us in the afternoon, just let us know. You can store your luggage.
LIFE IN THE CENTER
1) Is there any Wi-Fi at the center?
Yes, we do have a very good Wi-Fi system in the common areas: dining room and around the swimming pool. However, you are here to enjoy life, nature and find yourself in a deeper level and do not encourage the permanent use of mobile phones, tablets or computers. We kindly ask you to refrain using it during meals and enjoy community time.
2) Do I need to participate to all meditation classes?
Four meditation classes per day is a lot and you can choose to participate to whatever class you like. Many of our guests go spend some time in town or visit the temples during the day. You are free.
3) I am a beginner in Meditation, would I be able to follow the classes?
Most of our guests are beginners and the meditation classes are adapted to your level. There is rarely more than 10 people at each class and our teachers are very attentive to everybody.
4) What should I bring for my stay at the center?
During the cool months (December to February) you are advised to bring a light jacket, as it gets a little chilly at night and early morning.
5) Is the area quiet? I’ve heard Cambodia was noisy.
Cambodia is noisy. There is often weddings, funerals, ceremonies or parties in the villages. It can start as early as 4:30 AM and finish as late as midnight and sometimes very loud. There is nothing we can do about it, the whole country is the same and it is part of their culture. Find your inner silence is the best solution.
6) Is there any AC in the rooms?
All Landmark rooms has AC and are large, comfortable and well furnished with good beds and linen.
7) What if I decide to stay longer?
Please ask us, if we are not full, you are welcome to stay as long as you want.
Note: high season, from October to end of March, is pretty full each year so try to plan your stay well in advance as you might not be able to extend your stay at the last minute.
8) Is there any security or health problems in Siem Reap?
Health is not an issue in Siem Reap, except for food problems (be careful where you eat and avoid street food). There is no malaria here, do not take these dangerous anti-malaria pills recommended by your doctor. They are useless and will make you sick!
Security is fine during the day until 8 or 9 PM but we don’t recommend walking in dark areas in the evening in Siem Reap. If you go out at night, stay downtown and make a time with your tuktuk to pick you up and come back safely to the center. Avoid unknown tuktuk as they don’t know where we are and charge you a lot more.
9) Do you have a safe deposit box?
Yes, All rooms have safe deposit box, don’t forget to take your valuables back when you leave.
10) How many Meditation classes do you organize every day and is it mandatory to follow all classes?
There is 4 meditation classes every day, except arrival and departure days. None is mandatory but we kindly ask you to be on time to each class (5 mn before if possible) not to disturb others. The meditation program may change or be modified during your retreat but the number of sessions remains the same.
11) Is there a minimum stay in the center
Yes, the minimum stay is 4 days (3 nights) or 7 days (6 nights).
12) Is there any good medical facilities in Siem Reap in case of a problem?
For simple problems, yes, local doctors are qualified. For something serious, there is an International hospital called Bangkok Hospital with good doctors. It is also very expensive and you will need an insurance to be able to pay the bill!
FOOD AND DRINK
1) What kind of menu is served at Asita meditation?
We serve only prime quality Cambodia food with some of local fruits. We are not Vegan and do use milk and eggs in the food. We cook a good mixture of Asian (Thai, Cambodian, Chinese, Indian) food and some Western dishes.
For breakfast, served at 7:00 AM, you have a choice of the international buffet
Note: Lunch and diner is included in your package.
2) I’m following a gluten free diet, is it compatible with your menus?
Most of our dishes are gluten free but you will need to ask if unsure.
Any special diet should be discussed when you arrive and we will help you to make sure you are comfortable with your meals.
3) I like to sleep in the morning, can I have my breakfast at 10 AM?
We are a retreat center at hotel. Therefore, meals are served at fixed times, according to your package.